Tuesday, April 27, 2010

Unionbank's Email Customer Service Exists!

I have sent several email inquiries to establishments before. I usually do my inquiry this way because it's faster and more convenient. If companies had provided email addresses so we could contact them, how come we seldom get replies from our emails? So I'm used to not getting any. I always have to visit the actual store or the company's office and get answers from an actual human being. 

So when I received a reply from Unionbank's email customer service (and it clearly wasn't some automated response), I caught myself thanking invisible gods. I then felt guilty in my having lost faith in the Filipino email customer service.

The email I sent to them was about my EON card and Cyberaccount. I have an EON card which I got in October 2008 but have never really used it. Now, I'm taking online jobs for real whose payments are sent to my Paypal account. I have earned quite enough to make a withdrawal but I was worried about my EON card and Cyberaccount if it's still valid for a Paypal transfer. My Cyberaccount and EON card has been inactive for almost 2 years and when I checked my account online (at www.unionbankph.com) it said, Please enter a valid card number. I tried enrolling my card again but I get this reply instead: Card number already enrolled in banking system. I have also visited a Unionbank branch and the staff told me that my card is still active. I just had to re-enroll my card number at www.unionbankph.com. So I tried re-enrolling several times everyday, but I always get the same error message.

Frustrated, I tried my luck at emailing my problem to customer.service@unionbankph.com. Immediately the day after, I got a response that I could now re-enroll my EON card number at their website. And I successfully did! It turned out there was just some technical glitch in their website. Woohoo! Kudos to Unionbank for having an existent Email Customer Service! And the best part of this all? I finally was able to withdraw money from my Paypal earnings. I used the method Withdraw to Bank Account and was deducted Php 50 only. After 2 banking days, the transfer was completed---my Paypal account deducted of the amount and my Cyberaccount debited with the amount.   ^_^

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