Thursday, December 4, 2008

Follow-up Review for Alcatel OT-S210

If I don't write this, I would feel responsible and guilty to those who have read my first review of the phone and have trusted so much on the capability of the Alcatel OT-S210.

But the bestfriend I found has disappointed me lately.

I bought this OT-S210 last November 2. But just last November 28, I found its LCD not displaying anymore except a plain, navy blue colour. I remember just playing its Tetris clone called Russia (amazingly you'll somehow get hooked to playing their version of the game) for over an hour then decided to put down the phone since it gave me annoying alerts of "Battery Low" everytime I resumed playing. But when I checked it again if its battery has emptied so I can charge it, its display was all navy blue. Thinking it only needs charging, I plugged it up for normal charging. Morning came and it still has all navy blue on display.

So the next day, I went to the store where I bought my unit and the staff disappointed me more because they kept asking stupid questions.

Customer Service: Maam, are you sure this is where you bought this unit? Because I cannot tell whose signature is this in your receipt...

Chiril: Huh? (Thinking: So you're saying I have made all this up and have asked somebody to print for me a receipt that looks exactly like what you have here? And I couldn't have just barged in to the wrong store because you're the only Alcatel concept store in Cebu, hello??!!).

But instead told her,
Chiril: Isn't THAT your receipt?

CS: Ah yes, but... Uhmm. When did you purchase this?

Chiril: It's there. The receipt has a date. Eleven-zero-two-zero-eight. See?

CS: Sure?

Chiril: Huh?

CS: Hehe.

Chiril: Grrr.

To make shorter the story, they didn't have an inhouse technician pala. So they lead me to another store that accepts repair of Alcatel phones.

At least the CS who attended to me in the 2nd store was OK naman. She said she had to re-format my phone but if it still gives the navy blue display then it's the LCD that's defective. The next day, this CS called me in my landline and informed they had to send my unit to Manila because they ran out of LCDs for that particular model. So all right, what else could I do. I just clarified if I had to pay shipping or anything for the phone. But she kindly told me that since it's under warranty I won't be paying for anything. She also told me I had to visit their office so they could issue a service phone that I could use for the meantime.

After a week, I got a call from her again and that my unit is OK for pick-up. Now my bestfriend is with me again. It turned out it had defective LCD talaga.

Haayz. So you get what you pay for? I couldn't rant so much din because I asked for a budget phone. Would I expect Titanium casing for it? Of course not.

It may have disappointed me, but sometimes we have to NOT overexpect. It is AS IT IS, but at the end of the day you can tell yourself that this phone could still be lovable.

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